Salim

A fantastic first car-buying experience after 26 years

This was my first car purchase in 26 years, having driven company vehicles throughout that time. Naturally, there was a mixture of excitement and nerves when searching for a used car, particularly given some of the horror stories you hear about buying used vehicles and, importantly, the aftercare when issues arise.

After researching and shortlisting my preferred vehicles, I was drawn to the Mercedes advertised by GT Automotive on AutoTrader. It ticked all the boxes. I researched the trader, read the reviews and did my homework before arranging to physically view the car.

The images on the AutoTrader advert were WOW - professionally done and making the car look absolutely A1. Naturally, the question was: what will it actually look like in the flesh?

I arranged the viewing with Gav, who from the outset was extremely helpful and professional, giving me plenty of time on the phone and answering my questions.

On arrival, the showroom shutters were slightly open and all I could initially see were the tyres, registration and grille. Then came the reveal as the shutters slowly rose - a great touch! I was greeted by Gav, who handed over the keys and allowed my daughter and me to view the car at our own pace and in complete comfort. He simply returned to the office, giving us the privacy to thoroughly inspect the vehicle without feeling watched or pressured.

The showroom itself was exceptionally clean and slick. The flooring and lighting really added to the overall experience. Being in sales myself, I appreciate the importance of presentation and first impressions - and this was 10/10.

The images on AutoTrader and seeing the vehicle in person did not disappoint. It looked exactly as anticipated and reinforced my positive feelings. Could this be the one?

Following our inspection, I called Gav and we went for a test drive. Again, there was absolutely no sense of being rushed, oversold or pressured. Gav simply sat in the back, advised us on the route, pointed out some of the car's features and let the car do the talking.

And, quite simply, the car sold itself - despite me trying to fight back the big smile and positivity on my face!

I'm certainly no mechanic, but the car felt comfortable, drove beautifully and sounded great. Nothing obviously seemed wrong. The history and paperwork were honest and transparent, with nothing appearing to be hidden. We reviewed all the documentation on our return, carried out our own checks and everything stacked up.

We then agreed the deal in the office over a coffee and tea - and I have to say, Gav makes a pretty good cuppa too!

Two days later, I returned to collect the car. On the drive home I noticed a couple of minor issues. This is where, for me, the real test of a car dealer begins.

Gav has been incredibly responsive rather than avoiding the issues, which was one of my biggest concerns when buying a used car. The aftercare really sets the scene for any seller and, for me, it is what ultimately reinforces trust and transparency.

Gav has delivered on both. The issues have been acknowledged and booked in to be resolved - exactly what you would expect from a reputable and honest trader.

My experience, particularly as this was my first car purchase after 26 years, has been very positive. I'm genuinely glad our paths crossed with GT Automotive and Gav.

For any future vehicle purchases for myself or my family, I think GT Automotive will be my first port of call.

I can't wait to enjoy the Mercedes over the coming months and years, hopefully, it will serve me very well.

Thank you, Gav and GT Automotive, for making what could have been a daunting experience such a positive one. Highly recommended!